Client Advocacy Specialist - Emergency Hospital Medicine

Job Locations US-Remote
ID 2022-1236
Client Advocacy
Position Type
Regular Full-Time


Job Summary:

  • Under direct supervision, the Client Advocacy Specialist conducts regular reviews of the service and cash collections for client, identifies problems, and proposes and implements solutions


Essential Functions and Tasks:

  • Serves as first point of contact between clients and Ventra Health.

  • Develops account relationships with client. Establishes position as a strong partnership and long-term customer ally.

  • Works directly with the client on occasion, which includes physicians, administrative staff, hospital staff, chart coordinators, insurance companies, employers and patients.

  • Participates in calls with the Regional Practice Administrator to establish regular communication with clients regarding outstanding issues and program performance.

  • Addresses basic client issues and offers potential solutions to clients.

  • Reports major client issues to leadership and makes aware of potential threats/opportunities.

  • Completes post-meeting reports and summaries.


Education and Experience Requirements:

  • High School Diploma or Equivalent.  Some college preferred.

  • One (1) year of physician billing, hospital billing, or vendor management experience in revenue cycle functions.

Knowledge, Skills, and Abilities (KSAs):

  • Knowledge of Hospital Medicine Coding.

  • Knowledge of requirements of medical record documentation.

  • Knowledge of medical terminology and anatomy.

  • Knowledge of how and when to involve key players and effectively use internal employer resources to provide the best solution.

  • Strong relationship development skills.

  • Strong oral, written, and interpersonal communication skills.

  • Strong word processing, spreadsheet, database, and presentation software skills.

  • Strong analytical skills

  • Strong decision-making skills

  • Strong problem-solving skills

  • Strong organizational skills

  • Strong time management skills

  • Strong mathematical skills in addition, subtraction, multiplication and division of whole numbers and fractions; computing percentages; and working with decimals

  • Ability to effectively present information and respond to questions from groups of executives, managers, clients and customers

  • Ability to work well under pressure

  • Ability to work independently

  • Ability to take initiative and effectively troubleshoot while focusing on innovative solutions

  • Ability to exercise sound judgment and handle highly sensitive and confidential information appropriately

  • Ability to remain flexible and work within a collaborative and fast paced environment

  •  Ability to effectively communicate with all levels

  • Ability to communicate with diverse personalities in a tactful, mature, and professional manner


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