Correspondence Representative

Job Locations US-FL-Ormond Beach
ID 2022-1974
Customer Service/Support
Position Type
Regular Full-Time


Job Summary:

  • The Correspondence Representative is responsible for the research and proper handling of incoming correspondence. 


Essential Functions & Responsibilities:

  • Works in a variety of work queues servicing multiple clients on claim rejections, duplicate claims, records, and bills
  • Resolves patient billing issues
  • ​Explains policies and procedures clearly and concisely. Researches, resolves, and documents incoming correspondence
  • Evaluates incoming concerns and returns acknowledgement in the appropriate medium (email, telephone, etc.)
  • Performs special projects and other duties as assigned


Education and Experience Requirements:

  • High School Diploma or Equivalent

  • One (1) year of customer service experience in a high volume, fast paced environment. Healthcare customer service experience preferred


Knowledge, Skills, and Abilities (KSAs):

  • Knowledge of the Explanation of Benefits

  • Knowledge of a variety of insurance plans

  • Knowledge of ICD-10 and CPT Codes

  • Strong word processing, spreadsheet, database, and presentation software skills

  • Strong mathematical skills in addition, subtraction, multiplication and division of whole numbers and fractions; computing percentages; and working with decimals

  • Strong oral, written, and interpersonal communication skills

  • Strong time management skills

  • Strong organizational skills

  • Ability to handle and resolve escalated calls and correspondence

  • Ability to read, understand, and apply state/federal laws, regulations, and policies

  • Ability to remain flexible and work within a collaborative and fast paced environment

  • Ability to communicate with diverse personalities in a tactful, mature, and professional manner


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