Administrative Assistant

Job Summary:

• The Receptionist welcomes visitors by greeting them, in person or on the telephone, and answering or referring inquiries. This position directs and instructs visitors by maintaining employee and department directories. This position also maintains security by following procedures, monitoring logbook, and issuing visitor badges

Essential Functions and Tasks:

• Signs and expedites claim forms for mail delivery to customer
• Receives visitors at the front desk by greeting, welcoming, directing, and announcing them appropriately
• Answers, screens, and forwards incoming phone calls
• Provides basic and accurate information in-person and via phone/email
• Maintains office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Receives daily mail and maintains package logs
• Announces deliveries for pick up/drop off of supplies for company
• Facilitates Work Opportunity Tax Credit (WOTC) survey by interview candidates
• Orders and dispenses Over-The-Counter (OTC) medications/first aid products as needed for employees
• Performs special projects and other duties as assigned

Education and Experience Requirements:

• High School Diploma or GED required
• At least one to two (1-2) years of receptionist or front office representative experience preferred
• Basic working knowledge of HIPAA privacy rules preferred

Knowledge, Skills, and Abilities:

• Strong working knowledge of common front desk practices and procedures
• Strong customer service skills
• Strong reflective listening skills
• Strong oral, written, and interpersonal communication skills
• Strong time management skills
• Strong organizational skills
• Strong detail orientation skills
• Basic word processing software skills
• Ability to maintain a professional presence and demeanor during stressful situations
• Ability to take initiative and effectively troubleshoot while focusing on innovative solutions
• Ability to serve as a representative for organization
• Ability to prioritize, be resourceful, and ensure that deadlines are met
• Ability to exercise sound judgment
• Ability to handle highly sensitive and confidential information appropriately
• Ability to remain flexible and work within a collaborative and team-oriented environment
• Ability to communicate with diverse personalities in a tactful, mature, and flexible manner