Manager, Client Success- RAD

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.

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  • As part of our robust Rewards & Recognition program, this role is eligible for our Ventra performance-based incentive plan, because we believe great work deserves great rewards.

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The Manager, Client Success is a liaison between Ventra Health and clients in terms of communication and information exchange; manage all aspects of the clients’ account to maximize collections, provide contracted management services, where applicable, and minimize problems.  Works directly with a variety of stakeholders, including patients, doctors, owners, practice managers, administrators, and more to resolve escalated issues

We’re seeking a hands-on Client Success Manager who can effectively operate in complex, high-demand Revenue Cycle Management (RCM) environments, with a strong focus on radiology. This role requires someone who is proactive, accountable, and comfortable taking ownership to drive results.

The ideal candidate brings deep expertise in Radiology RCM, with a strong understanding of workflows, payer behavior, and key performance drivers specific to imaging services. They should be highly analytical, with the ability to evaluate performance, identify trends, and leverage data to tell a clear, actionable story. A natural curiosity and interest in diving into the details of operational and financial metrics is essential.

Success in this role means going beyond simply relaying client requests. This individual must be able to critically assess needs, push back when appropriate, and partner closely with service delivery teams to ensure alignment and execution. They will act as a strategic partner to both clients and internal stakeholders, balancing relationship management with operational ownership while driving measurable outcomes.

• Essential Functions & Responsibilities

  • Leads recurring client meetings (including on-site as needed) to review performance, align on priorities, and drive client satisfaction in accordance with established Client Success standards
  • Serves as the primary point of contact for assigned clients, owning the relationship end-to-end and ensuring timely, solution-oriented communication
  • Proactively analyzes radiology RCM performance, including trends in billing, coding, denials, and reimbursement, to identify risks, opportunities, and actionable insights
  • Partners closely with internal service delivery teams to address client needs, ensuring alignment, accountability, and timely execution of deliverables
  • Evaluates client requests and operational challenges, providing informed recommendations and appropriately pushing back when needed to drive best outcomes
  • Monitors key performance indicators and client success metrics, escalating issues through the appropriate channels and driving resolution using the established escalation framework
  • Prepares, reviews, and presents standard and ad hoc reporting for both internal and client-facing purposes, translating data into clear, actionable insights
  • Identifies and recommends process improvements based on data analysis, operational trends, and client feedback

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  Key Tasks

  • Facilitate internal and external meetings, including agenda development, documentation of key decisions, and maintenance of Client Success tools (e.g., action logs, project trackers)
  • Conduct routine data reviews in alignment with Client Success standards to ensure all steps in the revenue cycle workflow are completed accurately and timely
  • Collaborate with cross-functional teams including operations, finance, credentialing, compliance, and managed care to support client performance and initiatives
  • Support payor contract monitoring, negotiations, and renewals in partnership with the Managed Care team and/or designated contracting resources, where applicable
  • Oversee or monitor client quality programs and compliance requirements in coordination with internal subject matter experts
  • Support new client implementations, ensuring smooth onboarding, clear communication, and alignment of expectations
  • Provide oversight, mentorship, and development support to assigned Client Success team members, where applicable
  • Ensure compliance with all applicable healthcare, regulatory, and data security requirements, including reinforcing team adherence
  • Participate in special projects and strategic initiatives as assigned

• High School Diploma or GED
• Bachelor’s Degree in business, healthcare management, or related field preferred
• At least three to five years (3-5) in healthcare, revenue cycle management, or related field

• Basic familiarity with medical billing and terminology
• Ability to read, understand, and apply state/federal laws, regulations, and policies
• Ability to communicate with diverse personalities in a tactful, mature, and professional manner
• Ability to remain flexible and work within a collaborative and fast paced environment
• Ability to deliver high quality service excellence with high attention to detail
• Understand and comply with company policies and procedures
• Proven strong leadership/management skills to manage, motivate, and set expectations with team members
• Strong presentation development and delivery skills
• Strong knowledge in RCM, accounting, and/or finance
• Strong customer service and customer facing skills
• Strong judgment skills and problem-solving skills
• Strong oral, written, and interpersonal communication skills
• Strong time management, organizational, and decision-making skills
• Strong knowledge of Outlook and RCM software or equivalent workflow management software

• Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons. 

• This position is also eligible for a discretionary incentive bonus in accordance with company policies. 

Equal Employment Opportunity (Applicable only in the US)
Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions.
 
Recruitment Agencies
Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.
 
Solicitation of Payment
Ventra Health does not solicit payment from our applicants and candidates for consideration or placement.

Attention Candidates
Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters.
To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at Careers@VentraHealth.com to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on https://ventrahealth.com/careers/. 

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