Senior Vice President, Client Success

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.

• The Senior Vice President, Client Success is responsible for ensuring clients receive best in class service through exceptional delivery of Ventra Health’s service line. This position will have a dual reporting structure

• Delivers the necessary leadership, mission, vision, and strategy to the client success team
• Builds, leads, and manages a high performing client success team
• Establishes, engages, and manages key client relationships and is responsible for the overall leadership of day-to-day client success
• Serves as a key advisor and active participant in Ventra Health’s strategic business planning
• Maintains the overview of KPI’s for the service line and ensures expectations exceed
• Assist the sales team as necessary in their pursuit of new business for the company, using executive’s relationships and knowledge to create lead generation and new opportunities wherever possible
• Upon execution of a new client contract, assure that services are implemented on time, consistent with contractual provisions as well as client needs, expectations, and Ventra Health’s standards. Take ownership of the client relationship following execution of the contract, coordinating same with the sales team and the Chief Client Officer
• Develops and executes changes where necessary to meet company and client goals and objectives and to assure the highest level of client satisfaction
• Oversees plan of action for significant key client deficiencies and owns the service line watchlist to ensure the units follow through on remedial activity
• Identifies and creates strategic business opportunities within Ventra Health’s existing client base
• Creates and maintains a collaborative environment conducive to the professional growth and development of employees

• Bachelor’s Degree in Healthcare Administration, Business Administration, or related field
• Master’s Degree in related field preferred

Remote/Travel

• Remote opportunity nationwide
• Expected to visit key clients. Travel is domestically up to 50% of the time or as the job requires

• Basic use of computer, telephone, Internet, copier, fax, and scanner
• Touch -typing skills, 40 wpm required, 50 wpm preferred
• Understand and comply with company policies and procedures
• Basic knowledge of Outlook, Word, and Excel

Equal Employment Opportunity (Applicable only in the US)
Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions.
 
Recruitment Agencies
Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.
 
Solicitation of Payment
Ventra Health does not solicit payment from our applicants and candidates for consideration or placement.

Attention Candidates
Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters.
To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at Careers@VentraHealth.com to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on https://ventrahealth.com/careers/. 

Statement of Accessibility
Ventra Health is committed to making our digital experiences accessible to all users, regardless of ability or assistive technology preferences. We continually work to enhance the user experience through ongoing improvements and adherence to accessibility standards. Please review at https://ventrahealth.com/statement-of-accessibility/.