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- The Director, Client Success is responsible for overseeing and ensuring that Manager, Client Success maintain and develop a strong and long-term relationship with clients. This role will also include overseeing that relative operational and business services departments are on track for their clients and monitor and assess CRM Performance and activity on assigned clients, escalating issues/concerns, as appropriate.
- The Contact Center Specialist role will be responsible for answering a variety of incoming calls regarding patient medical bills, insurance, Explanation of Benefits (EOB) forms, and bill payment arrangements. This role will utilize multiple internal systems to assist with overall patient billing needs.
- The Medical Coding Escalation Specialist is responsible for handling complex coding issues, resolving coding-related escalations, and providing expert-level support to the medical coding team. This role involves conducting thorough reviews of medical records, ensuring accurate code assignment, and serving as a liaison between coders, auditors, providers, and compliance teams. The specialist ensures coding practices adhere to regulatory requirements, payer policies, and internal standards.
- The Manager, Client Success is a liaison between Ventra Health and clients in terms of communication and information exchange; manage all aspects of the clients’ account to maximize collections, provide contracted management services, where applicable, and minimize problems. Works directly with a variety of stakeholders, including patients, doctors, owners, practice managers, administrators, and more to resolve escalated issues
- The Escalation Specialist is responsible for responding to and handling complaints and escalations from patients and clients as it relates to account balances and payments. They must seek ways to determine appropriate courses of action, conduct investigative steps to resolve issues, and communicate with their manager promptly for updates and resolution of such escalations. They are also responsible for completing special projects for escalated clients per the advisory of their manager and must maintain the deadline provided for given projects. The Escalation Specialist will be expected to perform all payment posting activities within the company systems and assist the department in day-to-day posting duties. The Escalation Specialist is also...
- The Vice President, Client Success is responsible for the development and management of services provided, ensuring that the delivery of programs, projects and the account financials meet or exceed the expectations of Ventra Health and clients. This position also monitors and improves client satisfaction, program efficiency, program growth, expansion of services, risk management, and compliance.
- The Director, Client Success is responsible for overseeing and ensuring that Manager, Client Success maintain and develop a strong and long-term relationship with clients. This role will also include overseeing that relative operational and business services departments are on track for their clients and monitor and assess CRM Performance and activity on assigned clients, escalating issues/concerns, as appropriate.
- The Project Lead, Client Onboarding at Ventra Health is responsible for managing the end-to-end onboarding of multiple healthcare clients into our coding and billing services. This includes gathering setup data, leading client and internal meetings to support data interface and billing system setups, coordinating with vendor partner to ensure a smooth transition to the Client Success and Service Delivery teams post go-live.
- This role leads cross-functional teams through 1–3 month onboarding projects. The Project Lead brings strong project management skills, a solid understanding of the revenue cycle, and the ability to drive operational...
- The Manager, Financial Planning & Analysis analyzes, reports and projects financial data to manage ongoing operations and drive strategic initiatives at Ventra Health.
- The Director, Financial Planning & Analysis analyzes, reports and projects financial data to manage ongoing operations and drive strategic initiatives at Ventra Health.
- Under administrative direction, the Director, Emergency & Hospital Provider Education oversees the Provider Education team. Plans for, administers, and directs the Provider Education Specialists for our clients
- The Orthopedic Coding Specialist is responsible for reviewing clinical documentation to accurately identify and assign diagnosis and procedure codes specific to orthopedic services. This role ensures that all encounters are coded in compliance with current CMS, CPT, and ICD-10-CM guidelines, with appropriate use of modifiers relevant to musculoskeletal procedures. The specialist must be able to recognize and communicate documentation deficiencies, ensuring coding is complete, accurate, and compliant. Collaboration with providers and coding leadership is essential to maintain high standards of quality and integrity in orthopedic coding.
Under executive direction, the Senior Director of Provider Enrollment provides strategic leadership and oversight of the Provider Enrollment organization. This role is responsible for driving operational excellence, ensuring compliance and accuracy across all enrollment functions, and delivering superior client outcomes. The Senior Director serves as a key liaison between clients, internal leadership, and cross-functional teams to optimize processes, improve service delivery, and align departmental goals with enterprise objectives.
- The Senior Vice President, Client Success is responsible for ensuring clients receive best in class service through exceptional delivery of Ventra Health’s service line. This position will have a dual reporting structure
