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Director, Provider Client Enrollment Liaison

ID 2025-4711
Location/Org Data : Name Linked
Remote Nationwide U.S.A.
Location Status
Remote
Work Shift Time Zone
Central Time

About Us

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.

Job Summary

  • The Director, Provider Client Enrollment Liaison plays a critical role in managing client relationships and ensuring optimal performance outcomes related to provider enrollment functions. This client-facing position is responsible for monitoring data, analyzing performance trends, and presenting reporting insights to both internal stakeholders and external clients. The liaison will work closely with internal teams to drive adherence to PE performance SLAs and improve overall client satisfaction. Additionally, this role requires attending client onsite meetings and coordinating client requests for operational prioritization efforts. The Director, Provider Client Enrollment Liaison reports to the Vice President, Provider Enrollment.

Essential Functions and Tasks

  • Serve as the primary point of contact for clients regarding provider enrollment performance.
  • Build and maintain strong relationships with clients to ensure satisfaction and service excellence.
  • Monitor enrollment data, track key performance indicators (KPIs), and proactively identify trends impacting performance.
  • Analyze and interpret enrollment and credentialing reports to provide actionable insights to clients and internal stakeholders.
  • Present data findings, performance outcomes, and strategic recommendations in client meetings and business reviews. This is included, but not limited to, Quarterly Business Reviews, weekly / monthly touch base with key stakeholders, internal and external operational meetings. 
  • Collaborate with internal teams, including operations, compliance, and revenue cycle management, to address performance gaps and improve efficiency.
  • Ensure adherence to contractual SLAs and performance standards, working proactively to mitigate risks and resolve issues.
  • Facilitate communication between internal teams and external clients to ensure seamless coordination in enrollment processes. This is included, but not limited to, the provider enrollment team, service delivery teams, client and client success teams. 
  • Identify opportunities for process improvements and contribute to the development of best practices for provider enrollment.
  • Stay updated on regulatory changes, payer requirements, and industry trends affecting provider enrollment.
  • Attend client onsite meetings to foster strong relationships and address concerns in real time.
  • Coordinate client requests for operational prioritization efforts to align with business objectives. 

Education and Experience Requirements

  • Bachelor's degree in healthcare administration, business, or a related field preferred.

  • Minimum of 5-7 years of experience in provider enrollment, credentialing, or healthcare operations.

  • Experience in a client-facing role with a focus on data-driven performance management.

  • Familiarity with enrollment software and credentialing platforms is a plus. 

This role is ideal for an individual who thrives in a dynamic environment, values data-driven decision-making, and is committed to fostering strong client relationships while driving performance excellence. 

Knowledge, Skills, and Abilities

  • Strong understanding of provider enrollment, credentialing, and payer requirements in the healthcare industry.
  • Strong understanding of overall Revenue Cycle.
  • Ability to analyze and interpret large datasets to identify trends and performance insights.
  • Proficiency in reporting tools, Microsoft Excel, and data visualization platforms (e.g., Power BI).
  • Excellent verbal and written communication skills, with the ability to present complex data to clients in a clear and actionable manner.
  • Strong relationship management skills with a client-centric mindset.
  • Proven ability to manage multiple priorities and deadlines in a fast-paced environment.
  • Experience working with SLAs, performance metrics, and process improvement initiatives.
  • Problem-solving skills with a proactive approach to resolving client and operational challenges.
  • Collaborative mindset with the ability to work cross-functionally with internal teams.
  • Knowledge of regulatory requirements and compliance standards related to provider enrollment.

Travel

  • Up to 25% of the time 

Ventra Health

Equal Employment Opportunity (Applicable only in the US)
Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions.
 
Recruitment Agencies
Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.
 
Solicitation of Payment
Ventra Health does not solicit payment from our applicants and candidates for consideration or placement.

 

Attention Candidates
Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters.
To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at Careers@VentraHealth.com to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on https://ventrahealth.com/careers/. 

 

Statement of Accessibility
Ventra Health is committed to making our digital experiences accessible to all users, regardless of ability or assistive technology preferences. We continually work to enhance the user experience through ongoing improvements and adherence to accessibility standards. Please review at https://ventrahealth.com/statement-of-accessibility/.

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