Manager, Revenue Cycle

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.

The Client Success Manager, also known as RCM Manager, will support revenue cycle operations in accordance with established business objectives and applicable regulatory requirements. This position will ensure all details with the flow of services are maintained on an ongoing basis and meet the expectations of clients. This position will also be responsible for recommending and implementing improvements to current processes with input from other team members and leaders.

• Partners with the Director RCM to ensures appropriate staffing levels and balance of workload for the AR team and participates in the hiring process
• Responsible for consistent and ongoing training of AR team
• Performs routine audits and holds monthly/quarterly one-on-one reviews with AR team members
• Serves as a resource of knowledge and guidance for the AR team
• Develops time management and organizational skills in the AR team to ensure they accomplish their productivity goals each week
• Ensures client performance meets or exceeds Ventra Health standards
• Ensures that accurate and up-to date instructions surrounding the AR processes are maintained for each assigned client and clearly communicated in a timely manner
• Leads team of accounts receivable specialists that are responsible for the following;
• Maintaining appropriate days in AR
• Maintaining percent of AR over 120 days
• Maintaining appropriate percent with credit balances
• Maintaining appropriate percent of accounts sent to collections
• Ensures timely month end close for all assigned clients
• Drives standardization (“One Ventra Health”) of accounts receivable processes including proper documentation, distribution, and communication
• Partners with shared services to ensure proper management of client processes to include timely processing charge/payment/adjustment batches
• Supports implementation of follow-up processes with off-shore resources
• Communicates AR performance and payer issues/trends to Director(s), RCM timely
• Supports a positive workplace culture to attract and retain revenue cycle talent on assigned client(s)
• Supports the “One Ventra Health” model as it relates to changes in the revenue cycle management processes
• Understands and complies with applicable laws regarding billing, collections, and refund processing
• Communicates employee performance to Director(s), RCM and HR

• Expert level medical billing experience, anesthesia preferred
• Proven leadership skills to manage, motivate, and set expectations with team members
• Strong written and verbal communication skills
• Ability to make decisions in a timely fashion that are sound, accurate and supported by the reasoning and inclusion of appropriate people
• Must be able to prioritize and accomplish objectives in a timely fashion
• Excellent communication skills
• Ability to train and coach employees
• Excellent time management skills

Equal Employment Opportunity (Applicable only in the US)
Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions.
 
Recruitment Agencies
Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.
 
Solicitation of Payment
Ventra Health does not solicit payment from our applicants and candidates for consideration or placement.

Attention Candidates
Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters.
To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at Careers@VentraHealth.com to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on https://ventrahealth.com/careers/. 

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