Project Lead, Client Onboarding

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities. 

• The Project Lead, Client Onboarding at Ventra Health is responsible for managing the end-to-end onboarding of multiple healthcare clients into our coding and billing services. This includes gathering setup data, leading client and internal meetings to support data interface and billing system setups, coordinating with vendor partner to ensure a smooth transition to the Client Success and Service Delivery teams post go-live.
• This role leads cross-functional teams through 1–3 month onboarding projects. The Project Lead brings strong project management skills, a solid understanding of the revenue cycle, and the ability to drive operational improvements that support Ventra Health’s mission of delivering high-quality, efficient RCM coding and billing services.

• Main contact during onboarding.
• Serve as the primary point of contact for clients during onboarding.
• Manage project timelines, tasks, and communications to ensure on-time delivery.
• Identify and escalate issues, drive resolution with internal and external stakeholders.
• Lead client meetings to guide onboarding progress and address concerns.
• Coordinate with internal teams to ensure accurate setup of coding, billing, and reporting services.
• Collect and validate client data required for system configuration.
• Anticipate client needs, assess risks, and implement proactive solutions.
• Maintain and share onboarding status updates with stakeholders.
• Contribute to the continuous improvement of onboarding strategies, workflows, and processes.
• Facilitate post go-live monitoring to ensure successful implementation and transition.
• Participate in special projects and perform other duties as assigned.

• Bachelor’s Degree.
• Seven (5) years of related project management experience.
• Effective oral and written communication skills.
• Experience managing multiple projects.

• Working knowledge of Revenue Cycle Management specific to coding and billing.
• Working knowledge of project management tools and software.
• Strong strategic thinking skills.
• Strong complex project implementation skills.
• Strong process development skills.
• Strong word processing, spreadsheet, database, and presentation software skills.
• Strong management level oral, written, and interpersonal communication skills.
• Strong presentation development and delivery skills.
• Strong decision-making skills.
• Strong time management skills.
• Strong organizational skills.
• Ability to independently and successfully apply business process acumen to process improvement projects, with measurable business performance improvement outcomes.
• Ability to influence, negotiate and lead across internal constituencies regardless of title or authority.
• Ability to work against a plan, meet deadlines and produce deliverables relative to target dates.
• Ability to establish trust and credibility at all levels of an organization.
• Ability to communicate with a variety of stakeholders (both functional peers and those at the executive level) from both internal and external organizations.
• Ability to effectively work with a diverse set of stakeholders to coordinate project implementations.
• Ability to take initiative and effectively troubleshoot while focusing on innovative solutions.
• Ability to exercise sound judgment.
• Ability to handle highly sensitive and confidential information appropriately.
• Ability to initiate and maintain professional relationships.
• Ability to remain flexible and work within a collaborative and fast paced environment.
• Ability to communicate with diverse personalities in a tactful, mature, and professional manner.

Travel

• Remote - Not required unless specifically requested in service of a particular client.

Equal Employment Opportunity (Applicable only in the US)
Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions.
 
Recruitment Agencies
Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.
 
Solicitation of Payment
Ventra Health does not solicit payment from our applicants and candidates for consideration or placement.
 
Attention Candidates
Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters.
To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at Careers@VentraHealth.com to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on https://ventrahealth.com/careers/.