Intake Production Support Specialist

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.

• Come Join Our Team!

  • As part of our robust Rewards & Recognition program, this role is eligible for our Ventra performance-based incentive plan, because we believe great work deserves great rewards.

• Help Us Grow Our Dream Team — Join Us, Refer a Friend, and Earn a Referral Bonus!

• The Intake Production Support Specialist primary responsibility is to ensure all expected data files are received each day. For files and/or data missing, the role collaborates with facility contacts to obtain missing date of service log files, demographic/insurance files, and medical records files after first thoroughly scouring Ventra systems to be sure the data was not received.

• Embrace technology: is not intimated by working in multiple systems each day. Able to manage multiple different passwords successfully to avoid denial of required system access to perform job duties.
• Technology driven: reviews HL7 interfaces and other systems for issues that require resolution and takes appropriate action. Opens tickets with proper authority to get missing data in the system.
• Team oriented: collaborates with others, sharing information garnered through daily tasks constantly.
• Able to think independently: willing to follow SOP to achieve tasks and make personal notes so that performing the same task tomorrow can be done independently.
• Accountability: is willing to be held accountable personally for required tasks and adjust approach where this mark is missed the first time.
• Detail oriented: is capable of reviewing data locations where filenames may be very similar to verify it was not received before going to external contacts to request it.
• Ensure that logs, charts, and demographics are processed as expected. Reports system issues to technology team for review.
• Excellent communication: works with multiple front-end departments for any interface or automation related issues. Communicates with Ventra client success contacts and other managers on any delays with files or processing of files.
• Strong Microsoft Excel skills: ability to sort, organize, update, add to, and delete from large spreadsheets. Able to pull txt files into excel to review data.
• Clear oral and written skills: is adept at sending and following up on emails, ensuring none are missed/forgotten and resolution of reported issues is achieved. Is able to set up and lead meetings/calls to discuss the missing data needed to resolution.
• Performs special projects and other duties as assigned.

• Working knowledge of medical terminology, anatomy and physiology, legal aspects of health information
• Ability to read, understand, and apply state/federal laws, regulations, and policies.
• Ability to communicate with diverse personalities in a tactful, mature, and professional manner.
• Ability to remain flexible and work within a collaborative and fast paced environment.
• Basic use of computer, telephone, internet, copier, fax, and scanner.
• Basic touch 10 key skills.
• Basic Math skills.
• Understand and comply with company policies and procedures.
• Strong oral, written, and interpersonal communication skills.
• Strong time management and organizational skills.
• Strong knowledge of Outlook, Word, Excel (pivot tables), and database software skills.

• Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons. 

• This position is also eligible for a discretionary incentive bonus in accordance with company policies. 

Equal Employment Opportunity (Applicable only in the US)
Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions.
 
Recruitment Agencies
Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.
 
Solicitation of Payment
Ventra Health does not solicit payment from our applicants and candidates for consideration or placement.

Attention Candidates
Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters.
To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at Careers@VentraHealth.com to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on https://ventrahealth.com/careers/. 

Statement of Accessibility
Ventra Health is committed to making our digital experiences accessible to all users, regardless of ability or assistive technology preferences. We continually work to enhance the user experience through ongoing improvements and adherence to accessibility standards. Please review at https://ventrahealth.com/statement-of-accessibility/.