Vice President, Client Success

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.

• Come Join Our Team!

  • As part of our robust Rewards & Recognition program, this role is eligible for our Ventra performance-based incentive plan, because we believe great work deserves great rewards.

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• The Vice President, Client Success is responsible for the development and management of services provided, ensuring that the delivery of programs, projects and the account financials meet or exceed the expectations of Ventra Health and clients. This position also monitors and improves client satisfaction, program efficiency, program growth, expansion of services, risk management, and compliance.

• Responsible for best-in-class client service and delivery and strategic planning, including fiscal responsibility while maintaining long-term executive/client level relationships for key accounts and overseeing the Client Success management function.
• Directly responsible for client success and execution of operating mechanisms to build and maintain successful relationships with health systems, hospitals, physicians, and other provider partners.
• Manage, develop/train, and lead the Client Success team; inspiring, motivating, training, and mentoring: Identify resource needs and hire as needed.
• Oversee the successful implementation of new clients, client facing programs, client expansions, and Ventra Health initiatives.
• Implement and maintain KPIs and analytics to provide reporting and visibility on the performance and health of all client accounts.
• Establish, maintain, and update Client Success management policies, objectives, and initiatives focused on accountability, client retention, growth, and overall well-being of all clients.
• Ensure all client concerns and issues regarding both clinical and operational functions are identified and resolved in a timely manner to ensure overall delivery satisfaction.
• A central point of contact for integration with all departments to ensure efficiency in processes and optimal client success.
• Ensure direct, concise, and timely communication for all aspects of effective client success.
• Be the face of Ventra Health by executing excellence in client presentations, engagement, and interactions
• Compliance and adherence to applicable healthcare and security regulations and responsible for staff’s compliance and adherence.
• Performs special projects and other duties as assigned.

• Bachelor’s or higher degree in Healthcare, business or related fields, and/or ten (10) years of progressive responsibility in Healthcare.
• At least seven (7) years in healthcare, revenue cycle management, or related field.

• Basic familiarity with medical billing and terminology.
• Basic familiarity with the current regulatory environment for healthcare.
• Ability to read, understand, and apply state/federal laws, regulations, and policies.
• Ability to communicate with diverse personalities in a tactful, mature, and professional manner.
• Ability to remain flexible and work within a collaborative and fast paced environment.
• Ability to deliver high quality service excellence with high attention to detail.
• Understand and comply with company policies and procedures.
• Proven strong leadership/management skills to manage, motivate, and set expectations with team members.
• Proven experience with facilitation and cross team collaboration on key initiatives.
• Proven experience in team and relationship building.
• Strong presentation development and delivery skills.
• Strong knowledge in RCM, accounting, and/or finance.
• Strong customer service and customer facing skills.
• Strong judgment skills and problem-solving skills.
• Strong oral, written, and interpersonal communication skills.
• Strong time management, organizational, and decision-making skills.
• Strong knowledge of Outlook and RCM software or equivalent workflow management software.

• Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons. 

• This position is also eligible for a discretionary incentive bonus in accordance with company policies. 

Equal Employment Opportunity (Applicable only in the US)
Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions.
 
Recruitment Agencies
Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.
 
Solicitation of Payment
Ventra Health does not solicit payment from our applicants and candidates for consideration or placement.

Attention Candidates
Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters.
To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at Careers@VentraHealth.com to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on https://ventrahealth.com/careers/. 

Statement of Accessibility
Ventra Health is committed to making our digital experiences accessible to all users, regardless of ability or assistive technology preferences. We continually work to enhance the user experience through ongoing improvements and adherence to accessibility standards. Please review at https://ventrahealth.com/statement-of-accessibility/.