Director, Sales Operations

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.

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  • As part of our robust Rewards & Recognition program, this role is eligible for our Ventra performance-based incentive plan, because we believe great work deserves great rewards.

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• Directs the organization's sales support function, providing advice and consultative support during the sale of complex deals. Manages pricing function, sales territories, and CRM.  Owns weekly sales team reporting and strategy development in concert with sales producers

Sales Support

• Understanding the overall market, competitors, and available technologies
• Work closely with stakeholders (such as Sales Team, Implementation, and the Client Success team) to understand needs and priorities
• Translate market and stakeholder needs into product requirements and definitions – then work with product marketing to package offerings for the sales team
• Set and enforce policy with Senior Leadership on pricing strategy
• Enforce account plan development and maintenance with appropriate teams (Client Success/Sales)
• Travel as needed to support sales team and reporting
• Perform quality audits of producers as directed

Analytics and Strategy

• Monitor internal sales metrics (time to close, time to develop, cost of acquisition, close success from each defined stage, etc.) and prepare data for multi-audience presentation
• Maintain timely communication with individual producers and guide them on trends in their OKRs
• Provide feedback about team performance to sales and company leadership
• Strategize with each sales producer and leadership on driving business
• Prepare ad-hoc reports as needed in support of Sales and Marketing
• Own Sales Methodology/Sales Playbook training and execution

Technology

• Own administration of CRM, including training and database maintenance
• Act as a product champion externally and internally in support of sales channels
• Aid leadership in selection and implementation of new CRM
• Lead a prioritization process to accept changes to the sales process, and own communication of changes to sales producers

Education and Experience Requirements:

• High School Diploma or GED required
• Bachelor’s degree in Business Administration and/or equivalent experience in related field required
• Master’s degree in Business Administration preferred
• Experience planning, developing, and/or implementing sales/GTM strategy and rapid execution with new sales organization
• End-to-End system administration and management skills
• Strong technical background with a knowledge of CRMs, Billing Technology, and Service offerings in the hospital-based specialty arena
• Excellent communication skills, both verbal and written
• 10+ years sales/operations management experience
• Preferably experienced in healthcare technology in a commercial setting
• Enthusiastic about new technology and its transformational abilities

• Ability to be productive in a fully remote globally distributed team through self-discipline and self-motivation
• Knowledge of structured deployment and Process Improvement approaches experience in a hybrid environment (agile/lean six/waterfall)
• History of collaborating with multiple teams and achieving outcomes
• Management level oral, written, and interpersonal communication skills
• Strong analytical skills
• Strong problem-solving skills
• Strong word processing, spreadsheet, database, and presentation software skills
• Strong process improvement skills
• Strong organizational skills
• Strong time management skills
• Ability to present ideas in a business-friendly and user-friendly language
• Ability to identify, analyze, present, and determine solutions to a variety of technical projects and problems
• Ability to understand strategic objectives so technology initiatives support and help drive action
• Ability to communicate with clients
• Ability to deal with a wide variety of people with tact, courtesy, and professionalism
• Ability to troubleshoot application issues
• Ability to demonstrate a strong work ethic
• Ability to communicate with departments across the organization
• Ability to take initiative and effectively troubleshoot while focusing on innovative solutions
• Ability to exercise sound judgment and handle highly sensitive and confidential information appropriately
• Ability to remain flexible and work within a collaborative and fast paced environment Ability to communicate with diverse personalities in a tactful, mature, and professional manner

• Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons. 

• This position is also eligible for a discretionary incentive bonus in accordance with company policies. 

Equal Employment Opportunity (Applicable only in the US)
Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions.
 
Recruitment Agencies
Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.
 
Solicitation of Payment
Ventra Health does not solicit payment from our applicants and candidates for consideration or placement.

Attention Candidates
Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters.
To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at Careers@VentraHealth.com to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on https://ventrahealth.com/careers/. 

Statement of Accessibility
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