Director, Patient Responsibility Vendor Operations

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.

Come Join Our Team!

• As part of our robust Rewards & Recognition program, this role is eligible for our Ventra performance-based incentive plan, because we believe great work deserves great rewards

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• The Director, Patient Responsibility Vendor Operations is responsible for providing strategic leadership, oversight, and continuous quality improvement for Ventra Health's Patient Responsibility Center of Excellence. This position directs and governs the entire self-pay vendor ecosystem, including coverage discovery, patient digital engagement, patient statements, payment solutions, and bad debt collections. The Director ensures end-to-end workflow excellence, vendor performance optimization, regulatory compliance, and measurable improvements in revenue capture and patient experience across all self-pay functions.

• Develop and implement comprehensive vendor strategy for the Patient Responsibility Center of Excellence, ensuring alignment with organizational financial and operational objectives.
• Establish and maintain standardized Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and governance frameworks for all vendor categories.
• Lead quarterly business review (QBR) meetings with key vendors and manage vendor contract negotiations, renewals, and escalation management.
• Build, mentor, and develop a high-performing team of Data & Performance Analysts and Workflow & Operations Analysts.
• Establish and monitor comprehensive performance dashboards tracking KPIs across all vendor categories and self-pay stages.
• Monitor end-to-end data flows between vendor systems and internal platforms to identify gaps, data quality issues, and timing failures.
• Partner with Client Success, Operations, Finance, Technology, and Compliance teams on process improvements and system implementations.
• Conduct vendor risk assessments, maintain contingency plans, and identify opportunities for vendor consolidation or replacement.

• Bachelor's degree in Healthcare Administration, Finance, Business Administration, or related field (Master's degree preferred).
• Minimum 7+ years of healthcare revenue cycle management experience.
• Minimum 5+ years of vendor management and contract negotiation experience in healthcare settings.
• Minimum 3+ years of direct people management and team leadership experience.
• Certified Revenue Cycle Executive (CRCE) or Certified Revenue Cycle Professional (CRCP) preferred.

• Advanced knowledge of end-to-end revenue cycle operations, particularly self-pay workflows.
• Expertise in vendor performance management, SLA development, and governance frameworks.
• Strong financial acumen and ability to analyze complex financial data and operational metrics.
• Advanced proficiency with data analysis and business intelligence tools (Excel, Power BI, Tableau, or similar).
• Experience with healthcare billing systems, EHR platforms, and related technology (Epic, Cerner, Athena, or similar).
• Understanding of healthcare compliance requirements (HIPAA, state billing regulations, payer guidelines).
• Exceptional leadership, communication, and interpersonal skills.
• Ability to manage multiple priorities and stakeholder groups simultaneously.
• Strong problem-solving skills and ability to drive continuous improvement initiatives.
• Strategic thinking with ability to balance short-term operational needs with long-term goals.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Ability to read, understand, and apply state/federal laws, regulations, and policies.
• Ability to communicate with diverse personalities in a tactful, mature, and professional manner.
• Ability to remain flexible and work within a collaborative and fast paced environment.
• Strong oral, written, and interpersonal communication skills.
• Strong time management and organizational skills.
• Understand and comply with company policies and procedures.

• Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons. 

• This position is also eligible for a discretionary incentive bonus in accordance with company policies. 

Equal Employment Opportunity (Applicable only in the US)
Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions.
 
Recruitment Agencies
Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.
 
Solicitation of Payment
Ventra Health does not solicit payment from our applicants and candidates for consideration or placement.

Attention Candidates
Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters.
To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at Careers@VentraHealth.com to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on https://ventrahealth.com/careers/. 

Statement of Accessibility
Ventra Health is committed to making our digital experiences accessible to all users, regardless of ability or assistive technology preferences. We continually work to enhance the user experience through ongoing improvements and adherence to accessibility standards. Please review at https://ventrahealth.com/statement-of-accessibility/.